FREQUENTLY ASKED QUESTIONS (FAQ)
1. ABOUT EI8HT
WHERE ARE EI8HT WATCHES MADE?
All EI8HT watches are Swiss Made, designed, manufactured, and assembled in Switzerland.
WHERE CAN I BUY AN EI8HT WATCH?
EI8HT watches are exclusively sold online through our official website.
WHERE ARE EI8HT WATCHES SHIPPED FROM?
All EI8HT watches are shipped from La Chaux-De-Fonds, Switzerland.
CAN I CUSTOMIZE AN EI8HT WATCH?
No, EI8HT watches cannot be personalized.
ARE EI8HT WATCHES WATER-RESISTANT?
Each EI8HT watch is marked with its specific water resistance level. However, water resistance cannot be guaranteed permanently as it may be affected by aging gaskets or accidental impacts. We recommend having your watch’s water resistance checked annually and after any shock by a professional watchmaking center.
WHAT IS THE POWER RESERVE OF AN EI8HT WATCH?
The power reserve depends on the model. Please check the product page on our website for detailed specifications.
WHAT MAKES EI8HT WATCHES UNIQUE?
- Swiss expertise: Designed, manufactured, and assembled in Switzerland.
- Architectural inspiration: Strong design influences from architecture and light interplay.
- Symbolic numerology: The number 8 represents infinity, perfection, and prosperity.
- Limited editions: Always produced in multiples of 8.
- Cutting-edge manufacturing: Use of laser engraving, advanced materials, and high-end finishing.
2. PURCHASE & PAYMENT
HOW CAN I BUY A WATCH ONLINE?
Visit our official website, select your preferred watch, and follow the secure checkout process.
ARE ALL WATCHES AVAILABLE FOR PURCHASE?
Availability varies by model and collection. Please check the specific product page for real-time stock updates.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit and debit cards: Visa, MasterCard, American Express, as well as PayPal and Apple Pay.
3. SHIPPING & DELIVERY
HOW ARE ORDERS SHIPPED?
All orders are shipped by our transport partner. A tracking number is provided after shipment.
WHERE CAN YOU SHIP MY ORDER?
We offer worldwide shipping. Available destinations are listed on our website.
WHAT ARE THE SHIPPING FEES?
We offer free shipping on all orders.
ARE THERE ANY CUSTOMS FEES OR TAXES?
EI8HT watches are produced and shipped from Switzerland. The applicable fees and taxes are:
- Switzerland: TTC (All taxes included)
- USA, Canada, Australia, UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, Singapore & Hong Kong: DDP (Delivery Duty
Paid) *
- For all other countries: DAP (Delivered at Place - Taxes not included)
*Available only:
For mailing list subscribers (without time limit)
During the first 8 days following public sale
WHAT IS THE DELIVERY TIME FOR MY ORDER?
Delivery times vary by country.
Orders placed on weekends or holidays will be processed on the next business day. A signature is required upon delivery.
4. RETURNS & EXCHANGES
CAN I RETURN OR EXCHANGE MY EI8HT WATCH?
Due to the ultra-limited nature of EI8HT timepieces (8 pieces), We accept returns under certain conditions.
Returns are accepted only in the event of a Dead on Arrival (DOA) issue, provided the watch is unworn, in perfect condition, and in its original packaging.
Exchanges are not available – customers must return and place a new order.
HOW CAN I RETURN A WATCH?
Please contact our customer service at support@ei8ht.watch to receive a return form and detailed return instructions.
5. WARRANTY & REPAIRS
HOW LONG IS THE EI8HT WARRANTY?
EI8HT watches come with a 2-year international warranty, covering manufacturing and material defects under normal use.
WHAT IS COVERED BY THE WARRANTY?
Manufacturing defects in the movement, case, or dial.
Functional issues unrelated to wear and tear.
WHAT IS NOT COVERED BY THE WARRANTY?
Accidental damage (drops, impacts, excessive wear).
Water damage beyond the stated resistance level.
Strap wear, discoloration, or scratches from regular use.
Unauthorized modifications or repairs.
HOW CAN I REPAIR MY WATCH OUTSIDE THE WARRANTY?
If your watch is no longer under warranty, you can have it repaired through our official after-sales service. Contact us at support@ei8ht.watch for an evaluation of costs and repair time.
6. CARE & MAINTENANCE
HOW SHOULD I TAKE CARE OF MY EI8HT WATCH?
Please have a look at EI8HT's watch care tips available on our website
7. SECURITY & INSURANCE
WHAT HAPPENS IF MY WATCH IS STOLEN?
We recommend purchasing a luxury watch insurance policy that covers theft and loss. Our watches can be registered in secure databases via Watch Certificate, helping identify and recover them in case of theft.
8. CUSTOMER SERVICE & SUPPORT
HOW CAN I CONTACT EI8HT?
Our customer service team is available via:
Email: info@ei8ht.watch
Phone: +41 32 920 32 32
Hours: Monday – Friday, 8:00 AM – 5:00 PM (CET)
We strive to respond within 24 to 48 business hours.